Refund Policy

At Woow Baby, we strive to ensure your satisfaction with every purchase. If for any reason you’re not happy with your order, we’re here to help. Please review the details of our refund policy below:

Eligibility for Returns

Items must be unused, in their original packaging, and include all tags, manuals, or accessories. Returns must be initiated within 10 days of delivery. Certain items, such as personalized or clearance products, may not be eligible for returns. Please refer to the product listing for specific exclusions.

Initiating a Return

To begin the return process, please contact us using the details below:

Provide your order number and a brief explanation of the reason for the return. You will receive detailed instructions on how to proceed.

Return Shipping

The cost of return shipping is the customer’s responsibility unless:

  • The item was received in a defective or damaged condition.
  • There was an error in the item shipped.

In such cases, Woow Baby will provide a prepaid shipping label or reimburse reasonable return shipping costs.

Inspection and Refunds

Upon receiving your returned item, our team will inspect it to ensure compliance with the return eligibility criteria. If approved, your refund will be processed within 5-7 business days and issued to your original payment method. Refunds may take additional time to reflect in your account, depending on your bank or payment provider.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately (within 48 hours of receipt) with clear photos of the issue. We will arrange for a replacement, exchange, or refund, depending on the situation.

Exclusions and Limitations

Woow Baby reserves the right to deny a return or refund if the returned item does not meet the eligibility criteria. Shipping fees (where applicable) are non-refundable, except in cases where the return is due to our error. Liability is limited to the original purchase amount. We are not responsible for incidental or consequential damages.

Need Assistance?

For questions or concerns, our customer support team is always here to help. Contact us at:

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